Shiping & return

Shipping and Delivery

We believe in catering to you in the best way. That’s why Constantinople Store City ensures a hassle-free delivery experience for you. Our shipping procedure usually takes 5 to 10 business days. However, we offer options for instant delivery too. 

Shipping Method Options 

You can choose a shipping method according to your preference. 

  1. Standard Shipping: Our standard shipping is the most cost-effective method, where you will receive your order within 5 to 10 business days.
  2. Express shipping: if you want to get a shipment earlier, you can go for express shipping. With this option, you will get your order within three business days.
  3. Instant Delivery: If you want to receive your order instantly, you can opt for this delivery option. It allows you to receive the package on the same day or the next day. For this, you would need to make the purchase before 9 p.m., and you will receive the order within 24 hours.

Shipping Cost

Our shipping costs are calculated based on the weight of your order and your selected shipping method. However, if your order exceeds $39, we provide free shipping.

Refund policy

Claim refunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.). 

Delivery Times

The delivery times vary for each shipping method. Your order may arrive between 1 to 10 business days, based on the shipping method you opted for. The standard shipping could take 5 to 10 business days. A parcel via express shipping will be delivered within 3 to 4 days. Meanwhile, if you opt for our instant delivery, you will get the package within 24 hours. 

Delivery to Multiple Addresses

If you'd like to send items to different addresses within a single order, our checkout process allows you to specify multiple delivery addresses. It's a convenient way to send gifts to friends and family or split an order between locations. 

Besides, the multiple addresses option also allows you to choose a different billing address. 

Missing or Stolen Shipments

In case you did not receive your parcel and the shipping carrier notifies you that it has been delivered, you should let us know immediately via:

  1. Call
  2. Email
  3. Contact form

We will file a complaint with the shipping carrier so they can start the investigation. After the completion of the inquiry, we will refund or replace your order.

Delivery Days

Economy $50.00 and up 5 to 8 business days Free
Economy 0lb–5lb 5 to 8 business days
$4.90 USD
Economy 5lb–70lb 5 to 8 business days
$19.90 USD
Standard 0lb–1lb 3 to 4 business days
$6.90 USD
Standard 1lb–5lb 3 to 4 business days
$9.90 USD

Ship From Location And Handling Time

Address: 969 West Wen Yi Road, Yuhang District
City: Hangzhou
State: Zhejiang Province
Postal Code: 18955
Country: United state
Max Handling Days: 40
Order Cut Off: 2:00 PM
Call: (312) 219-9776